Privacy Policy

Date 20/11/2019

Introduction

We are committed to protecting and respecting your privacy. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

 

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this Policy from time to time so please check this page occasionally on our website to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent to ARK Dental Practice You can do this:

By email, to: reception@arkdental.co.uk

By telephone: 020 7603 7725

By writing to: Greg Gasiorowski,

                        ARK Dental Practice

                        3a Auriol Road

                        London

                        W14 0SP

 

Who we are

 

We are a team of dental professionals who are passionate about providing the highest possible standards of care.

To ensure we can provide your care safely and effectively, we need to be certain that we have correctly addressed your needs and wishes, answered your questions and also have taken account of your medical history and any treatment that you are undergoing as this may affect how we can provide care for you safely.  

Your care may involve several members of our team at this practice and we want to assure you that all members of our team will respect the confidential nature of the information that you have provided and will always protect it from being used by others in an unauthorised way.

We will ask you to complete in writing how and in what circumstances we may use this information in future.

You can choose to stop email, telephone calls, addressed post and/or text messages directed to you by contacting us on 020 7603 7255

or by email us: reception@arkdental.co.uk

 

Where do we collect information about you?

We collect information about you in the following ways:

  • When you are new to the practice and every 3 months after, we will ask you to update your medical history form. This will contain both personal and medical information that is essential to your care and safety.

  • Through consultation with yourselves within the surgery environment.

  • After a referral from a specialist or other related, external professional.

 

When you give it to us DIRECTLY

 

We obtain information about you when you:

  • Attend our practice as a patient

  • Complete documentation such as a Medical History form

  • Agree to or request referral to other professionals

  • Receive support from us by contacting us by telephone, text or email

  • Take part in one of our surveys

  • Attend one of our events

  • Make payments to us using a card, credit agency or payment plan

  • use our website

When you give it to us INDIRECTLY?

 

  • We may receive information about you from a referring practice

 

When you give permission to OTHER ORGANISATIONS to share

 

  • If you permit other organisations to give us information such as if you apply for a loan in connection with treatment

 

What type of information

 

The type and quantity of information we collect and how we use it depends on why you are providing it.

Typically, the basic personal information we collect might include:

  • Your name

  • Your contact details

  • Your email address

  • Your telephone number

  • Your GP name and practice address

  • Your next of kin or carer contact details

  • Your family members names

If you use our website we collect your IP address, and information regarding what pages are accessed and when.

 

How do we use your information?

 

  • We process and use your information to provide you with safe dental care.

  • Remind you of booked appointments

  • Refer you to hospitals and related  specialists

  • Keep you informed of the practice news and dental related information and relevant treatments if requested by you.

 

How long do we keep this information?

 

  • If you would like to know how long we keep your information for, please contact Greg Gasiorowski.

 

How do we keep this information safe?

 

  • When you give us personal information, we take steps to ensure that there are appropriate technical measures in place to protect it. For example, access is restricted only to those who are entitled to see the data, our online templates and audits are always encrypted and our network is protected and routinely monitored.

  • Paper records are stored in a locked, metal cabinet.

 

Who has access to this information?

 

  • The only people who have direct access to this information are the staff employed at ARK Dental Practice. All staff are trained in our Confidentiality Policy.

 

Your Rights

  • You have a right to ask us to stop processing your personal data and, if it’s not necessary for the purpose you provided it to us (e.g. to provide you with the services, products or information you asked for, processing your payment) we will do so.

  • You have a right to ask for a copy of the information we hold about you. If you want to access your information, send an e-mail, to: reception@arkdental.co.uk

Alternatively, you can put your request in writing to:        Greg Gasiorowski

                                                                                                ARK Dental Practice

                                                                                                3a, Auriol Road

                                                                                                London

                                                                                                W14 0SP

  • You have a right to have any incorrect information to be corrected. If there are any discrepancies in the information we provide, please let us know and we will correct them.

  • You have a right to choose whether or not you wish to receive information from us.

 

 

 

 

 

How you can access your information

 

If you would like to access the information we hold about you, please send an e-mail, to reception@arkdental.co.uk

Alternatively, you can put your request in writing to: Greg Gasiorowski

                                                                                        ARK Dental Practice

                                                                                        3a, Auriol Road

                                                                                        London

                                                                                        W14 0SP

 

Marketing preferences

 

We update your information periodically and upon joining the practice you are asked to fill in a GDPR form which requests your permission to receive Marketing information. The information that we produce as part of our marketing information is designed to be informative and educational of products and services that we offer. We do not pass on any information to external individuals or companies.

 

OUR practice Promise:

 

We will endeavour to follow your wishes with regard to methods of contacting you.  We will treat your data with the respect and privacy expected of us.

 

Contact us

 

If you have any questions regarding this policy, our privacy practices or data protection, please contact Greg Gasiorowski.

You can do this:

By email, to: reception@arkdental.co.uk

By telephone: 020 7603 7255

By writing to:  ARK Dental Practice

                        3a Auriol Road

                        London

                        W14 0SP

 

 

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at reception@arkdental.co.uk or send us mail to: ARK Dental Practice, 3a Auriol Road, London W14 0SP.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

f you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at reception@arkdental.co.uk or send us mail to: ARK Dental Practice, 3a Auriol Road, London W14 0SP.

3a Auriol Road, West Kensington, London W14 0SP

Tel: 020 7603 7255

ARK Dental 2020

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